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In Focus

David Rozzio, HP Inc

Sell solutions, not product

A channel approach that’s only focused on product is limiting the potential of South Africa’s PC market.

How AI, automation and robotics are coming together (Zack Hoosen)

The end of the mundane

How can your business benefit from AI, automation and robotics?

Do organisations understand the difference between customer care, customer service, customer experience and customer engagement? (123RF)

Beyond the cold hard sale

Customer experience is the buzz solution of the year – a benchmark, a barometer, and something that the channel must investigate.