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Going bimodal: Two sides to the story

The phrase represents a move to creating new innovative solutions, while leaving the legacy approach to keep running. But is it simply creating silos?

The adoption of process automation is high in South Africa, but it's hampered by infrastructure and network challenges.

I'll be back

Advanced automation – science fiction is now science fact and the technology and tools which drive it are constantly evolving.

'New technology implementations, omnichannel efforts and personalisation tactics are often aimed at improving user experience' -- Andrew Hogan, Forrester Research.

Where's the innovation?

Customers are demanding better experiences and technology is making it easier for companies to give them what they want.